Published on Apr 26, 2023
Your registration and/or ticket (together “Ticket”) for the event identified on the Ticket (the “Event”) is subject to this Registration and Ticket Policy (this “Policy”). The Event is provided, organized, administered, sponsored, facilitated or otherwise supported by Red Bull North America Inc., whose offices are at 1630 Stewart St., Santa Monica, CA 90404 and/or its affiliates (collectively, “Red Bull”, “we”, “us”, or “our”). You, on behalf of yourself and any other holder who is in possession of a Ticket you are acquiring (“you” or “Holder”), agree as follows:
To the extent you acquire the Tickets online, You hereby agree to the terms set forth in the following, which are incorporated into and made a part of this Policy: (a) Terms of Use, which includes terms requiring Mandatory Arbitration of disputes, limiting our liability to you and others, waiving the right to class actions and trial by jury and other important terms; and (b) Privacy Policy, which sets forth our data collection, use, sharing and related practices with respect to information you provide or that we otherwise collect from you.
Your right to participate in participatory Events may be subject to your execution of additional releases, waivers, consents and/or other agreements.
You will receive a confirmation number via email or a confirmation page when your Ticket order is completed. If you do not receive a confirmation number, or if you experience an error message or service interruption, it is your responsibility to confirm via Red Bull customer service whether or not your order has been placed. We provide no assurances of entry or participation in the Event if you do not have a confirmation number.
When purchasing Tickets, you may be limited to a specified number of tickets for the Event (a "Ticket Limit"). Ticket Limits are generally disclosed during the order process and apply to orders with same name, e-mail address, billing address, credit card number or other information. We reserve the right to cancel any or all orders and Tickets without notice to you if you exceed the applicable Ticket Limit.
Opening acts or guests may sometimes tour with headlining performers for an Event. We are not always made aware of opening acts or the length of the performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled.
You fully understand that (a) the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation, or variation thereof, “COVID-19”) is an extremely contagious disease that can lead to severe illness and death, and there is an inherent danger and risk of exposure to COVID-19 and/or any other communicable disease in any place where people are present; (b) no precautions, including the protocols that will be implemented from time to time by the Released Parties (as defined below) and/or third parties (including, but not limited to, federal and state governmental agencies) (collectively, the “Protocols”), can eliminate the risk of exposure to COVID-19 and/or other communicable diseases; (c) while people of all ages and health conditions can be and have been adversely affected by COVID-19, according to public health authorities (i) people with certain underlying medical conditions are or may be especially vulnerable, including, but not limited to, people with chronic kidney disease, chronic obstructive pulmonary disease, moderate to severe asthma, liver disease, compromised immune systems (including as a result of organ transplant), obesity, serious heart conditions, sickle cell disease, and type 2 diabetes, and (ii) the risk of severe illness from the contraction of COVID-19 increases steadily with age, and contracting COVID-19 can result in the further transmission of COVID-19 to your spouse, family members, and other contacts; and (d) exposure to COVID-19 can result in being subject to quarantine requirements, illness, disability, other short-term and long-term health effects, and/or death, regardless of age or health condition. Additionally, balls, pucks, and other objects may fly into the spectator area during an Event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask Event staff for assistance. Event dates and times are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability, which you hereby unconditionally agree to.
EACH HOLDER UNDERSTANDS AND KNOWINGLY AND VOLUNTARILY ASSUMES ALL RISKS ARISING FROM OR RELATED TO THE EVENT, WHICH MAY INCLUDE AN INCREASED RISK OF EXPOSURE TO ILLNESS AND/OR ANY COMMUNICABLE DISEASE (INCLUDING, WITHOUT LIMITATION, COVID-19), PERSONAL INJURY, DISABILITY, OTHER SHORT-TERM OR LONG-TERM HEALTH EFFECTS, AND/OR DEATH, WHICH MIGHT RESULT FROM THE ACTIONS, INACTIONS, OR NEGLIGENCE OF ANY HOLDER, OR RED BULL, ITS PARENT, AFFILIATES, EVENT PRODUCTION COMPANIES, LANDOWNERS/LESSORS, AGENTS, CONTRACTORS OF THE EVENT LOCATIONS, HOSTS, SPONSORS, ADVERTISERS AND EACH OF THEIR RESPECTIVE OWNERS, OFFICERS, SHAREHOLDERS, DIRECTORS, EMPLOYEES AND AGENTS (THE “RELEASED PARTIES”), OR OTHER THIRD PARTIES. EACH HOLDER ACCEPTS PERSONAL RESPONSIBILITY FOR ANY AND ALL DAMAGES, LIABILITY, AND OTHER LOSSES THAT ANY HOLDER OR ANY HOLDER’S RELATED PERSONS MAY INCUR, AND WAIVES ANY CLAIMS AGAINST THE RELEASED PARTIES, IN CONNECTION WITH THE FOREGOING RISKS.
Each Ticket is a revocable license that only grants Holder one-time entry to the Event, which Red Bull may withdraw and refuse admission any time upon refunding the face value of (printed on) the Ticket; provided, Red Bull reserves the right to: (a) eject or deny entry to any Holder without a refund from the Event and associated premises for disorderly behavior, use of vulgar or abusive language, or for failing to comply with this Policy or any other posted rules/regulations; (b) confiscate any prohibited items listed in any posted rules/regulations; and (c) reject duplicate, lost, stolen or counterfeit tickets. A Ticket is not redeemable for cash.
You agree: (a) not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) any description or account (in any form, whether text, data or visual) of the Event for any commercial, non-personal, purpose, or any photographs, images, videos, livestreams, audio or other form of display or public performance or reproduction of any portion of the Event (the “Works”); and (b) to the extent you violate clause (a) above, that by using a Ticket to attend the Event, you shall be deemed to have signed such Ticket and granted Red Bull a worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated with the Works. Holder also grants irrevocable permission to Red Bull (and its sponsors, licensees, advertisers, broadcasters, designees and agents) to use, publish, edit, and alter your image, likeness, voice, actions and statements (collectively, “Likeness”) in any medium including, without limitation, any audio, video, film, photographs, social media, exhibition, publication or reproduction of the Event for any purpose in perpetuity without further authorization or compensation and waives all claims and potential claims relating to such use unless prohibited by law.
You and your belongings may be searched on entry to the Event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the Event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
All Ticket prices for Events that occur in the United States are stated in U.S. Dollars. We accept several methods of payment to accommodate your needs. The payment methods offered can vary depending on the Event. In most cases payment can be made by credit card (VISA, MasterCard). Red Bull may also charge fulfillment, shipping, service or other fees for using our services. Red Bull may change such fees at any time, including after you post your Tickets. You may be able, in some instances, to purchase Tickets directly from the venue box office without paying our service fee.
Before purchasing Tickets, carefully review your Event and seat selection. We prohibit exchanges or refunds after a Ticket has been purchased or for lost, stolen, damaged or destroyed Tickets. In addition, we may occasionally offer Tickets at a discount after the original on sale date and will not refund the difference between the original price and the sale price.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to Tickets you purchased. Without limiting the generality of the foregoing, you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets. Should you do so, your Tickets may be canceled, and we may, in our sole discretion, refuse to honor pending and future Ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision.
Occasionally, events are cancelled or postponed. For information on the availability of refunds or exchanges, including procedures for pursuing the same, in connection with a cancelled or postponed Event, please check the Event information online or contact us. Red Bull may set refund limitations. In no event will Red Bull be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed Event. Please contact Red Bull for more information or to request a refund if you cannot attend the rescheduled Event.
If a Ticket is issued to you in error (including errors in the posted price of the Ticket, inadvertent Ticket sales, technical issues or human error), as determined in our sole discretion, Red Bull reserves the absolute right to cancel that Ticket or the order for that Ticket. In such instances, you will be refunded the amount that you paid for the Ticket.
TICKETS MAY NOT BE TRANSFERRED OR RESOLD, EXCEPT AS PERMITTED BY LAW. The resale or attempted resale of a Ticket as prohibited by law is grounds for seizure, cancellation and/or revocation of the Ticket license. We reserve the right to restrict or deny Ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of Tickets purchased from any unauthorized third party resellers (such as brokers or individuals), we recommend that you purchase Tickets directly through us, authorized partners or from the venue box office to ensure Ticket authenticity.
Tickets may not be used for advertising, promotion (including contests, giveaways or sweepstakes) or other commercial or trade purposes without Red Bull’s express prior written consent. The unauthorized commercial use of a Ticket is grounds for seizure, cancellation and/or revocation of the Ticket license.